What e-mails should I expect placing an order?
You will receive several emails (and TXT messages if chosen at checkout) about your order, some of those may include the following standard notifications:
- Order Received/Processing
- Order Processed – Waiting for Shipping
- Order Shipped/Completed
You may receive additional emails along the way, including:
- Order Notes (Sent by us to alert you of something about your order)
- Shipment Specific Notifications
- Item/s In Transit
- Out for Delivery
- Delivered
- Failed Attempt
- Delivery Exception
What are order notes?
- If your order requires any special instructions, or if the items will ship separately, we will upload “notes” to your order that will automatically be emailed to the address you used when you placed the order.
Why have I not received any order details or updates?
- Order receipts and details are automatically emailed to the email address entered when the order was placed.
- If you have not received ANY emails, please check your SPAM folder to ensure our emails are not being filtered by your ISP.
Where is my tracking number
- Once your items ship, in part or in full, tracking numbers will be sent to you via email. If you do not get these emails, please check your SPAM folder to ensure our emails are not being filtered by your ISP.
- You can also check your order and tracking directly from your “My Account” page, or from our Tracking page (link found in header)
Why was my order to California cancelled
- Due to strict CARB laws, any orders placed, shipping to CA, for items that do not meet CARB laws will be cancelled and refunded.
Do you ship outside of the continental US
- We now offers ground shipping to Canada & Hawaii! You will notice in your cart, that you are charged a flat $55.00 for Canada shipping. This is just a guesstimate on proposed shipping charges. If the shipping charges end up being less, we will refund you the difference. If the charges end up being more, we will bill you directly for the difference in shipping. **NOTE** Shipping charges do NOT include any duties or taxes charged to you at the receiving end.
How do the Points work
- Points are accumulated by purchasing items on the site. For every $1 spent, 1 point will be awarded. 100 points = $1 value toward your purchase. Points will accumulate in your account and be retrieved at any time. Points have NO CASH VALUE and can only be used on the corresponding website.
Why is my promo code not working
- Promo codes may be applicable to only certain items, if the coupon code is not working on your order it could be due to the items in your cart are not applicable. Or, it could be that your are trying to use a coupon that has expired or it could be that you are trying to use more than one coupon code. Many coupons are not stackable.
How can I sell my products on your sites
- If you are interested in having us sell your products, please contact us via: info@lsxonly.com or call us 877-225-9076
Do you offer sponsorships
- Sponsorships are decided on a case by case basis and currently we are not accepting any applications for sponsorships.
Do you offer wholesale/B2B accounts
- We do offer both wholesale and B2B accounts. Please contact us via our contact page where we can try and get you setup.
Was your question not answered above
- If you have questions that have not been answered above. Please feel free to contact us with the information below.
- General Support/Technical Questions: support@lsxonly.com
- Order Inquiries: orders@lsxonly.com
- Returns: returns@lsxonly.com
- Phone: 877-225-9076 | 732-268-0503
Have more questions?
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